Privacy Policy

Nectar Game Lodge Privacy Policy

Effective Date: 01 January 2025

Nectar Game Lodge ("we," "our," or "us") respects and protects the privacy of our guests, website users, and all individuals who share personal information with us. This Privacy Policy outlines how we collect, use, store, and safeguard your information.

Information We Collect

We may collect and process the following personal data:

Contact Information: Name, email, phone number, postal address
Booking Information: Check-in/check-out dates, room preferences, payment details
Identification Data: Passport or ID details (if required by law)
Online Activity: IP address, browser type, device information, cookies
Feedback & Communication: Emails, reviews, customer service interactions

How We Use Your Information

We use your personal data for the following purposes:

To process reservations and manage stays
To provide customer support and respond to inquiries
To personalize services and improve guest experience
To send booking confirmations, updates, and promotional offers (with consent)
To comply with legal obligations and safety regulations

Data Security

We implement appropriate security measures to protect your data:

Secure payment systems and encrypted transactions
Restricted access to personal data within our organization
Regular updates to our systems to guard against breaches

Sharing of Information

We do not sell or rent your personal information. We may share data with:

Trusted service providers who support our operations (e.g. IT, payment processing)
Legal authorities when required by law or for safety purposes
Third-party partners only with your consent, for marketing or promotions

Cookies and Website Analytics

Our website uses cookies to enhance user experience and monitor site performance.

You may accept or decline cookies through your browser settings
Analytics tools help us understand visitor behavior to improve services

Data Retention

We retain your information:

Only as long as necessary for the purposes described
In accordance with legal and regulatory obligations

Your Rights

Depending on your location and applicable laws, you may:

Request access to your personal data
Correct or update inaccurate information
Withdraw consent for marketing communications
Request deletion or restriction of data use

To exercise these rights, contact us at: [Insert Contact Email]

If you have any questions or concerns about this Privacy Policy or how your data is handled:

Email: info@nectargamelodge.co.za
Address: Nectar Game Lodge, Barnardsvlei Road, Buffelspoort, 0284
Phone: George van Greunen I 0647547555 / Barbara van Greunen I 0828994530

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website, and the “Effective Date” will be revised accordingly.